FAQs
Ordering
Delivery times vary by country/region based on international shipping schedules. For detailed shipping information, please visit our shipping times page. If you cannot find the delivery estimate for your location, or have any other questions, feel free to contact us at: ClikCase@outlook.com.
Customer support can cancel your order before it gets shipped. If the package is already shipped, you must return it before we can process a refund or exchange.
If you want to cancel your order, contact us at ClikCase@outlook.com
If you have already received your order, see the Returns & Refunds section.
If you receive a defective, incorrect or incomplete item, please contact ClikCase@outlook.com for help.
Payment
We accept all major payment methods: Visa, Mastercard, Discover, American Express, and PayPal.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.This tracking information will be sent to the email address you provided at checkout.
If you cannot locate your tracking email, please be sure to check your spam or promotions folder, as it may have been filtered there.
If you still cannot find your tracking email, feel free to contact us at ClikCase@outlook.com — we’ll be happy to provide you with the latest tracking details!
Free shipping on orders over $70 worldwide.
Your transaction may have failed due to one or more common reasons:
Insufficient funds or an expired payment card
Incorrect card details (e.g., CVV, billing address, or expiry date)
Your bank/issuer blocked the payment for security reasons
Temporary technical issues with our payment gateway or your payment provider
Please double-check your payment information, or contact your bank to confirm no restrictions are in place. If the issue persists, reach out to us at ClikCase@outlook.com and we’ll help reso
Returns & Exchanges
To change or cancel your order, please first find your order confirmation email that was sent to you.
Forward that email to ClikCase@outlook.com and adjust the subject line to read "Order Cancel Request" or "Order Edit Request".
In the email please tell us your order number and what you would like to do:
- To Cancel your order – Please just let us know that you would like to cancel your order.
- To Edit your order – Please instruct us as to what items you would like removed or added to your order.
If you are not satisfied with your purchase, you may return or exchange it within 30 business days of receiving your order.
Before returning your item, please contact us at ClikCase@outlook.com and provide the following details:
- Order number
- Date of purchase
- Reason for return
- Photos/videos of the item you wish to return
We will do our best to resolve your issue and contact you with further instructions.
Please note that we are not responsible for items returned without prior contact with our team.
We only accept returns that meet the following conditions:
- The item is new and unused, in its original packaging with all protective stickers intact.
- The item is in the same condition as received, including all accessories and documentation.
We sincerely apologize for any inconvenience this may cause! Please send an email to ClikCase@outlook.com immediately, providing your order number and a clear photo of the item you received. We will verify the issue and assist you with a replacement service as soon as possible.